PAYMENT POLICY

1. Payment Methods

     We accept the following payment methods:

  • PayPal: You can pay for your order via PayPal, a secure and convenient online payment platform.
  • Payoneer: We also accept payments via Payoneer, an international money transfer and payment service.

2. Payment Process

     Pay via PayPal:

  • Select payment method: During the checkout process, select PayPal as the payment method.
  • Log in and confirm: You will be redirected to the PayPal login page to confirm and complete the payment.
  • Confirm order: After successful payment, you will receive an email confirming the order and details about the order.

     Pay via Payoneer:

  • Select payment method: During the checkout process, select Payoneer as the payment method.
  • Enter information: You will be asked to enter your Payoneer account information to make the payment.
  • Order Confirmation: Once payment is made, you will receive an email confirming your order and details of your order.

3. Payment Security

     We are committed to keeping your payment information secure. All PayPal and Payoneer payments are encrypted and protected by SSL (Secure Socket Layer) technology to ensure the safety of your information.

4. Refund Policy

  • Requesting a refund: If you have a problem with your order or would like to request a refund, please contact us via email [email protected] within 7 days of receiving your order. We will review your request and provide instructions on how to complete the refund process.
  • Refund Conditions: To be eligible for a refund, the item must be unworn, undamaged, and with all tags attached. The order must be returned in its original packaging.
  • Refund Fees: We reserve the right to apply a refund fee for returned orders that are not our fault. This fee will be advised before you complete your refund request.
  • Refund Time: Once we receive the returned product, it may take 5 to 10 business days to process the refund. Refunds will be issued via your original payment method (PayPal or Payoneer).

5. Payment Error Policy

  • Transaction Errors: If there are any errors during the payment process, such as incorrect amounts being deducted or unsuccessful, please contact us immediately so we can investigate and correct the error if necessary.
  • Changing Payment Information: If you need to change your payment information after placing an order, please contact us as soon as possible. We will try to assist you as much as possible before the order is processed.

6. Contact

     If you have any questions about this Payment Policy or need assistance with payment, please contact us via:

  • E-mail: assistance@muellershop
  • Address: 25 Carlisle St, Hanover, PA 17331
  • Phone: +1 769-215-1408